Before production starts
Contact us as soon as possible. Requests and unpaid quotes can usually be cancelled. If a paid job has not entered production, we will review it for a refund; payment-processing costs already incurred may be non-refundable where permitted.
Custom and made-to-order work
Once materials are ordered, design work is approved, or production begins, custom orders generally cannot be cancelled or returned for preference, fitment caused by incorrect customer measurements, or a change of mind. We will clearly identify the approved specifications and quote before payment.
Problems with an order
Inspect your order promptly and contact us within 7 days of delivery if it arrives damaged, materially differs from the approved specifications, or has a manufacturing defect. Include the order number and clear photos. We may repair, remake, replace, or refund the affected item after review.
Refund timing
Approved refunds are returned to the original payment method. Banks and card issuers may take several business days to post the credit.
Questions?
Contact support@keymoura.com before ordering if anything is unclear.